Written by the Removal Lab team.
Picked up a cold call on your mobile from someone who already knew your job title, your employer and the name of your manager? There is a fair chance they found you on ZoomInfo. The ZoomInfo opt out is free: you open the Request Removal link in ZoomInfo’s privacy centre, enter the email address it may hold for you and follow the prompts. Removal Lab can also do the ZoomInfo opt out for you, along with the people search sites that hold your home details.
ZoomInfo is not a people search site for the public. It is a business contact database that it licenses to sales, marketing and recruiting teams. Its privacy policy calls each person’s record a Professional Profile. This guide sticks to what ZoomInfo’s own pages say. Where they leave something out, we tell you.
The quick version: ZoomInfo opt out
- Open Manage Your Personal Privacy in ZoomInfo’s Trust Center.
- Select Request Removal. It opens a form headed Request to Remove Your Information from ZoomInfo.
- Enter the email address ZoomInfo is most likely to hold for you. For most people that is a work address.
- Follow the prompts until ZoomInfo tells you the request is being processed. Save that notice.
- Repeat with any old work addresses, then search for yourself again in a few weeks.
How to opt out of ZoomInfo step by step
Step 1. See what ZoomInfo holds (optional)
ZoomInfo’s privacy page offers an access request at privacyrequest.zoominfo.com/access/verify. ZoomInfo says that after it verifies your identity, you choose the type of information you want and it sends you a report. You do not need this step to opt out. It helps if you want to know which phone numbers or addresses are on file before they disappear.
Step 2. Open the ZoomInfo opt out form
On Manage Your Personal Privacy, ZoomInfo says that if you would like it to remove your individual profile from its database, you should use the Request Removal link. That link goes to privacyrequest.zoominfo.com/remove/verify. The form is headed Request to Remove Your Information from ZoomInfo.
Step 3. Enter the right email address
The form opens with a single field: Email Address. Use the address ZoomInfo is most likely to hold. Its privacy policy says Professional Profiles can include business email addresses and free personal ones, so start your ZoomInfo opt out with your current work email.
Step 4. Follow the prompts and keep the notice
The form page lists three stages: help ZoomInfo find your information, submit a request to remove your profile and receive a notification that the request is being processed. We could not see the screens that come after the email field, so we do not list their buttons. Follow them as they appear and save the notification when it arrives.
Step 5. Repeat for old work addresses
Changed jobs once or twice? Run the ZoomInfo opt out again with each old work address you still remember. This is our advice, not a ZoomInfo rule. ZoomInfo’s pages do not explain how it matches several addresses to one person.
If a state privacy law protects you
ZoomInfo says people covered by laws such as New Jersey’s Daniel’s Law or Oklahoma’s Judicial Security and Privacy Act can email stateremoval@zoominfo.com for expedited processing. This sits alongside the standard ZoomInfo opt out form.
How long does it take? ZoomInfo does not give a time frame. Its privacy page says the privacy team processes requests as quickly as possible. It adds that requests the automated workflow cannot complete are reviewed by the team.
What a ZoomInfo profile can hold and where it comes from
A ZoomInfo profile is built for selling, so it leans towards work details. This is what ZoomInfo’s own privacy policy lists.
| What ZoomInfo holds | What its privacy policy says |
|---|---|
| Name, job title and employer | Names, job titles and company names |
| Email addresses | Business email addresses and free personal email addresses |
| Phone numbers | General or direct business numbers, faxes and mobile numbers |
| Addresses | The company postal address and a business related postal address for the person |
| Career details | Employment and education history, professional affiliations, social media links and articles by or about the person |
| A photo | A profile picture |
| Guesses about you | Inferences drawn from information ZoomInfo holds about individuals |
ZoomInfo explains its sources on its data sources page and in its privacy policy. Knowing the sources explains why a ZoomInfo opt out sometimes needs repeating.
| Source | What ZoomInfo says |
|---|---|
| The public web | Its technology views public information on over 28 million sites and domains every day, such as company websites, press releases and news articles |
| Data partners | Partners supply extra data points, including address and location data |
| Its contributor community | Members of the free ZoomInfo Lite platform provide business contact information in exchange for free access |
| Its research team | An in house team works on improving the database |
| Users, customers and licensed data | The privacy policy lists information from users and customers, data licensed from third parties and its affiliates |
ZoomInfo also says it does not collect information that relates to individuals solely in their personal capacity. If a profile shows your home life rather than your work life, note what you see before you file the ZoomInfo opt out.
What the ZoomInfo opt out does and does not remove
The ZoomInfo opt out is narrower than many people expect. Here is what ZoomInfo says it covers.
| What you want gone | Does the ZoomInfo opt out cover it? | What ZoomInfo says |
|---|---|---|
| Your Professional Profile | Yes | Once processed, your profile will no longer be available in its products |
| Sale or sharing of that profile | Yes, where the law applies | Removal also serves as a request to opt out of the sale or sharing of the profile’s personal data |
| Your company’s profile | No | Removing an individual profile does not automatically remove business or company information. The privacy policy says ZoomInfo does not remove Business Profiles as a company policy |
| Cookie based sharing on its website | No, separate setting | Use the Cookie Settings link. Removing a profile does not stop cookie based sharing |
| Every trace of you | No | ZoomInfo may keep limited information to process and honour your request, meet legal duties and help prevent your profile being added again |
Two gaps are worth knowing. ZoomInfo’s notice says it shares profiles with customers and partners for sales, marketing and recruiting. The pages we read do not say whether customers who already downloaded your details must delete their copies. The privacy policy also names Datanyze LLC as a subsidiary. ZoomInfo says a processed removal takes your profile out of its products, but it does not list which products that covers.
Run a business of one? Your company profile can stay up even after the ZoomInfo opt out. It may carry your name as the owner. Our executive reputation management page covers what founders can do about results like that.
Your rights in California, the UK and the EU
Californians have two extra tools. The California Consumer Privacy Act gives you the right to ask a business to delete personal information it collected from you, to stop selling or sharing it and to tell you what it holds. The Attorney General says businesses must respond within 45 calendar days and can extend that by another 45 days if they tell you. You can also let an authorised agent send the request for you.
The second tool is DROP, the state’s free Delete Request and Opt out Platform. CalPrivacy says one request goes to over 600 registered data brokers. Data brokers must now check DROP at least once every 45 days and process the deletion requests waiting there. You verify that you live in California with basic information. We could not confirm from the registry download whether ZoomInfo is on the current list, so check the California data broker registry before you rely on DROP for ZoomInfo.
One limit catches people out. The Attorney General’s CCPA page says personal information does not include publicly available information, such as public property records. So a California request may not reach everything ZoomInfo shows.
ZoomInfo’s privacy policy points residents of other US states with privacy laws to a separate state privacy statement.
In the UK and the EU, the key right is the right to object. ZoomInfo’s privacy policy says it may process data on the basis of the legitimate interests of ZoomInfo and its customers and partners, for direct marketing, sales and recruiting. It also says you can object to that processing. The Information Commissioner’s Office says an organisation must respond to an objection within one calendar month and cannot refuse an objection to direct marketing.
ZoomInfo says its Data Protection Officer can be reached at privacy@zoominfo.com and that VeraSafe acts as its representative in the EU. If you are not happy with the answer, its policy says you can complain to the supervisory authority concerned.
How to clear the old Google result
Opting out of ZoomInfo does not change Google straight away. An old result can keep showing your details for a while after the page itself has changed. Google gives you free tools for this.
- Remove a result that still shows your contact details. Search your name, select More next to the result, then Remove result, then It shows my personal info and I don’t want it there, then Contact Info. Our guide on removing personal information from Google walks through each screen.
- Refresh a result for a page that has changed or gone. Google’s Refresh Outdated Content tool asks Google to update its results. You sign in with a Google account and paste the address. Google says a request shows as Pending while it is processed and that this can take a few days. See our guide to the Refresh Outdated Content tool.
- Set an alert. Results about you can tell you when new results show your personal info. Our guide on how to use Google Results about you shows how to switch it on.
Google is clear that removing a result from Search does not remove the information from the website. The page itself has to change first, which is why the opt out comes before the Google step. File the ZoomInfo opt out first, then clear Google.
If your ZoomInfo profile comes back
ZoomInfo’s notice says it keeps information for as long as it is accurate or until you tell it to stop processing it. It also says it may keep limited details after a removal to help prevent your profile being added again. That is useful, but new data keeps arriving from the web, partners and contributors.
- Keep the notification. Save the message ZoomInfo sends when it starts processing your ZoomInfo opt out.
- Search again every three months. This is our suggestion. Search your name with your employer and check again after you change jobs.
- Run it again for each new address. A new job means a new work email that ZoomInfo may pick up.
- Ask in writing if it keeps happening. Email privacy@zoominfo.com with your old notification and the date of your first ZoomInfo opt out.
An example: a sales manager who kept getting cold calls
This is a made up example to show the steps. It is not a client case.
Grace manages purchasing for a building supplies firm in Toronto. Her mobile rings with sales pitches three times a day. Every caller knows her title. This is how her ZoomInfo opt out went.
- She sends an access request first and the report shows her current work email, an old one from a previous job and her mobile number.
- She files the ZoomInfo opt out with her current work email, then again with the old one.
- She saves both processing notifications in a folder called opt outs.
- Her firm’s company profile stays up, which she expected after reading ZoomInfo’s privacy policy.
- She uses Google’s Remove result flow for one old result that still shows her mobile number.
Removal of the profile is ZoomInfo’s call. A clear record of what was asked and when makes any follow up much easier.
Mistakes that slow down a ZoomInfo opt out
- Using only a personal email address when ZoomInfo is more likely to hold your work one.
- Expecting the company profile to vanish with your personal profile.
- Forgetting the cookie setting, which is separate from the profile removal.
- Paying anyone who promises a sure result. ZoomInfo decides. The form itself is free.
ZoomInfo is one of many places your details sit. People search sites hold your home address and relatives. See our guides to the Spokeo opt out and the Whitepages opt out, our Truecaller unlist guide for caller ID apps and our data broker removal service. If your details are being spread to harm you, read our doxxing removal page. For the wider picture, see how to remove your name from Google and personal reputation removal.
How Removal Lab works
- Send the link. WhatsApp, email or the two field form. Two minutes, no long questionnaire.
- Free policy check. A specialist reads it against the platform rules and tells you honestly whether it qualifies.
- We build and file the case. The right policy, the right channel, the evidence attached. We handle the appeal too.
- Pay only when it is gone. No upfront payment on qualifying cases. If the platform says no, you owe nothing.
What we will never do
- Promise a removal. The platform decides, not us.
- Post fake reviews or pay anyone to delete a review.
- Pressure, threaten or try to identify a reviewer.
- Charge an upfront fee on a case that does not qualify.
Want the ZoomInfo opt out done for you?
Send your name and work email addresses. The check is free and confidential and there is nothing to pay upfront on a qualifying case.
Frequently asked questions
How do I remove myself from ZoomInfo?
Use the ZoomInfo opt out form behind the Request Removal link on ZoomInfo’s Manage Your Personal Privacy page. It is free and starts with your email address. Removal Lab can also handle it for you after a free case review.
How long does the ZoomInfo opt out take?
ZoomInfo does not publish a time frame. It says its privacy team processes requests as quickly as possible and reviews any that the automated workflow cannot complete.
Does removing my profile remove my company from ZoomInfo?
No. ZoomInfo says removing an individual profile does not automatically remove business or company information. Its privacy policy says it does not remove Business Profiles as a company policy.
Why does ZoomInfo have my mobile number?
ZoomInfo’s privacy policy says Professional Profiles can include mobile numbers. Its sources include the public web, data partners, its research team and members of its free ZoomInfo Lite platform who share business contact information.
Can people in the UK or EU object to ZoomInfo?
Yes. ZoomInfo’s privacy policy relies on legitimate interests for direct marketing, sales and recruiting and says individuals can object. Its Data Protection Officer can be reached at privacy@zoominfo.com.
Will my ZoomInfo profile come back?
ZoomInfo says it may keep limited information to honour your request and help prevent your profile being added again. Search for yourself every few months and keep your notification.
Sources: ZoomInfo: Manage Your Personal Privacy, ZoomInfo removal request form, ZoomInfo access request form, ZoomInfo privacy policy, ZoomInfo personal information notice, ZoomInfo data sources, California Attorney General on the CCPA, CalPrivacy: DROP, CalPrivacy: About DROP and the Delete Act, California data broker registry, ICO: the right to object, Google Search Help: Results about you and Google Search Console Help: Refresh Outdated Content tool. Removal Lab does not work for ZoomInfo. Every decision is made by the platform.