Privacy Policy

Effective date: 23 September 2026
Last updated: 24 September 2026

This policy explains what personal information Removal Lab INC. (“Removal Lab”, “we”, “us”) collects through
removallab.com, why we collect it, who we share it with,
and the choices you have. It applies to this website and to enquiries you send us through it.

Who we are

Removal Lab INC. provides online content and review dispute services to businesses and individuals.

Removal Lab INC.
Canada: 100 King St W, Toronto, ON M5H 1H1
United States: 122 E 42nd St Ste 448, New York, NY 10168
Email: Scott@removallab.com or
operations@removallab.com

Removal Lab is responsible for the personal information under its control. If you have a
question about this policy or about how we handle your information, contact us at the address
above and we will respond.

Information we collect

Information you give us

When you complete an enquiry form on this website, we collect:

your name;
your email address;
your telephone number;
the URL or search result you ask us to review; and
whatever you choose to tell us in the message field.

If you go on to correspond with us by email, telephone or messaging app, we collect the
contents of that correspondence and any information you provide in it. Where you ask us to
assess specific online content, that content may itself contain personal information about you
or about other people.

Information collected automatically

When you visit this website we automatically receive:

your IP address;
your browser type, device type and operating system;
the pages you view, the time of your visit and how you arrived at the site; and
advertising click identifiers, where you reached us from a Google advertisement.

Cookies and similar technologies

This website uses Google Tag Manager to load Google advertising tags. Specifically:

Google Ads conversion tracking records that an enquiry was submitted
after a visit that began with one of our advertisements, so we can measure which
advertisements work.
Google Ads remarketing allows advertisements for our services to be
shown to you on other websites and services in Google’s network after you have visited
this site.
Google’s Conversion Linker stores advertising click information in
first-party cookies on this domain (cookies whose names begin _gcl) so that
a click can be connected to a later enquiry.

We do not run Google Analytics, Universal Analytics or Floodlight on this website, and we do
not use third-party advertising networks other than Google.

Your choices about cookies and advertising

You can control or delete cookies through your browser settings. Blocking cookies will
not prevent you from using this site or sending us an enquiry.
You can turn off personalised Google advertising at
adssettings.google.com.
You can opt out of Google Ads conversion measurement using the
Google opt-out browser add-on.

How Google uses information from sites that use its services is described at
policies.google.com/technologies/partner-sites.

Why we use your information

We use personal information only for the following purposes:

to respond to your enquiry and carry out the free assessment you have asked for;
to provide our services, if you decide to engage us, and to communicate with you about
your case;
to invoice you and keep accounting records;
to measure whether our advertising is working, and to show our advertisements to people
who have visited this site;
to maintain the security and proper operation of this website; and
to comply with our legal obligations.

We do not use the information you send us to make automated decisions that produce legal or
similarly significant effects.

By submitting an enquiry form you consent to our collecting and using your information for
the purposes set out above. You may withdraw your consent at any time by contacting us, subject
to legal and contractual restrictions and reasonable notice. Withdrawing consent may mean we can
no longer provide you with a service.

We do not sell your personal information, and we do not share it for anyone else’s
marketing.

We share personal information only with:

Service providers who operate this website and our business on our
behalf, including our web hosting provider, our email delivery provider, and the
customer and case management systems we use. They may only use the information to
perform services for us.
Google, through the advertising tags described above, for advertising
measurement and remarketing.
Online platforms, where you have engaged us and it is necessary to
submit a dispute or report on your behalf. We tell you what will be submitted before we
submit it.
Professional advisers, authorities or courts, where we are required to
disclose information by law, or where disclosure is necessary to establish, exercise or
defend legal claims.
A purchaser, if our business or part of it is sold or reorganised.

Where your information is held

The service providers we rely on to run this website and our business, including our web
hosting, email delivery and customer management providers, may store or process personal
information in the United States and in other countries outside Canada. If you are located in
Canada, your personal information may therefore be transferred outside your country of
residence.

While your information is held in another country, it is subject to the laws of that country
and may be accessible to that country’s courts, law enforcement and national security
authorities. We take reasonable steps to ensure our service providers protect personal
information to a comparable standard.

How long we keep it

We keep enquiry information for as long as needed to respond to you and, where you become a
client, for the duration of our engagement and afterwards for as long as we need it to meet
legal, tax and accounting obligations, or to establish or defend legal claims. Enquiries that do
not lead to an engagement are deleted when they are no longer needed. You may ask us to delete
your information sooner and we will do so unless we are required to keep it.

Security

We use appropriate physical, organisational and technical safeguards to protect personal
information against loss, theft, unauthorised access, disclosure, copying, use and modification.
This includes encryption of the connection to this website and restricting access to information
to those who need it. No method of transmission or storage is completely secure, so we cannot
guarantee absolute security.

Your rights

You may:

ask what personal information we hold about you and request a copy of it;
ask us to correct information that is inaccurate or incomplete;
ask us to delete information we no longer need;
withdraw your consent to our use of your information; and
ask how your information has been used and to whom it has been disclosed.

Write to Scott@removallab.com or
operations@removallab.com. We will respond
within 30 days. We may need to verify your identity before acting on a request.

If you are in Canada and you are not satisfied with our response, you may complain to the
Office of the Privacy Commissioner of Canada at
priv.gc.ca. If you
are in another jurisdiction, you may complain to your local data protection authority.

Children

This website and our services are intended for businesses and for adults. We do not knowingly
collect personal information from children. If you believe a child has provided us with personal
information, contact us and we will delete it.

Other websites

This website links to other websites that we do not control. This policy does not apply to
them, and we are not responsible for their privacy practices. Read their policies before giving
them your information.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last
changed. Material changes will be notified on this page.

Contact

Questions, requests or complaints about privacy:

Removal Lab INC.
Canada: 100 King St W, Toronto, ON M5H 1H1
United States: 122 E 42nd St Ste 448, New York, NY 10168
Scott@removallab.com
operations@removallab.com