Written by the Removal Lab team.
A visitor flies home and leaves your Biscayne Bay charter one star, describing a boat you do not own and a captain you never hired. Can that review come down? If it breaks the platform’s rules, it can. Review removal Miami businesses need usually runs through Google and Yelp. Removal Lab prepares that case from start to finish.
A free, confidential check comes first, with a reply from a specialist within one business day. Qualifying cases are taken on with no upfront payment. You pay only when the review is removed.
Why reviews in Miami work a little differently
Miami lives on visitors. Charters, hotels, restaurants, nightlife, tours and medical spas serve people who are in town for a few days and then gone. A visitor’s review may be written from the airport and never revisited. You cannot catch them on the way out to talk it over.
It is also a bilingual city. Reviews can arrive in Spanish, Portuguese or English with Spanish mixed in. Platform rules apply in every language. Strong review removal Miami cases quote the exact words of the review and give a clear English summary, so nothing is lost in translation.
Which platforms matter most in Miami
Review removal Miami requests usually start on these sites.
| Platform | Rules that matter | How a business reports |
|---|---|---|
| Google Business Profile | Bans fake engagement, content unrelated to an experience at that place, harassment, hate speech, personal information and posts on a competitor’s place made to harm it. | Report from your profile or the Reviews Management Tool. A one time appeal is available. |
| Yelp | Yelp’s terms rule out fake or defamatory reviews, threats and harassment, plus paying anyone to post or take down a review. | The FTC guide says owners report from the business account’s Reviews page. |
| Travel and booking sites | Hotels, tours and attractions also collect reviews on travel platforms with their own rules. | See Tripadvisor review removal and review removal for restaurants and hotels. |
Florida law that matters for reviews and records
We opened each statute on the Florida Senate’s official site before writing this. These are the parts most relevant to review removal Miami owners and residents ask about.
| Florida rule | What it says | What it means in practice |
|---|---|---|
| Section 901.43, booking photographs | A business that publishes arrest booking photos may not ask for or accept payment to remove them. A written request sent by registered mail to its registered agent, with proof of identity, triggers removal at no charge within 10 calendar days. | Never pay a mugshot site to take a photo down. Use the written request route instead. |
| Section 901.43, penalties | If the photo is not removed, a court can impose a civil penalty of $1,000 per day for not complying with an injunction, or $5,000 per day if a removed photo is republished. Refusing is also an unfair or deceptive trade practice. | The law has real teeth for publishers that charge for removal or exist mainly to publish booking photos. |
| Section 770.01, notice before a libel case | Before suing for libel or slander published in a newspaper, periodical or other medium, the plaintiff must serve written notice at least 5 days before filing, naming the statements said to be false. | If you are thinking of suing over a review, speak to a Florida lawyer about this step first. |
| Section 95.11, time limits | An action for libel or slander must be brought within two years. | Do not sit on a seriously false review for years. |
| Federal Consumer Review Fairness Act | Form contracts cannot restrict honest reviews or charge fees for them. | No “no bad reviews” clause in waivers or booking terms. |
Mugshot or review?
A booking photo on a commercial mugshot site is not a review. Florida’s Section 901.43 gives you a free, written removal route for qualifying publishers. Our page on mugshot removal explains how it fits with search results.
How to report a review on Google or Yelp yourself
The platform’s own tools come first in any review removal Miami case. On Google, go to your Business Profile, open Read reviews and use the Report icon next to the review. Choose the reason, then Send report.
If the review is in Spanish, the reason you pick still has to match Google’s policy wording. Translate the key phrase for your own notes before you choose. See how to remove a Google review and Yelp review removal for detail.
Which Miami reviews can be removed
These are the patterns to check first in review removal Miami work.
The wrong operator
Marinas, beaches and hotel lobbies host several operators side by side. A visitor who rented from one company reviews another. Google requires posts to relate to an experience at that place. Mix ups like this are worth checking first in review removal Miami requests from waterfront businesses.
The visitor who never booked
No reservation, no deposit, no waiver, no payment. Google requires contributions to reflect a genuine experience.
The competitor on the same strip
Google forbids posting on a competitor’s listing to damage it. Yelp’s Business Terms also stop account holders reviewing rivals.
Slurs in any language
Google removes hate speech and harassment. A review in Spanish that attacks a staff member’s origin breaks the same rule as one in English.
Private details about staff or guests
Google bans sharing personal details without consent. A review naming a guest or a server’s home address qualifies on that ground alone.
What stays up
Rain on a boat day, a long wait at brunch or a pricey bottle service bill are real experiences. Review removal Miami style is review removal by the rules, so those stay. Our page on what we cannot remove is straight about that.
What evidence Miami businesses usually hold
Activity and charter companies often hold signed waivers, deposits and booking confirmations for every guest. Hotels hold folios. Restaurants hold reservations and till records. Medical spas hold appointment books and consent forms. Add the staff rota and the dates match or they do not. For review removal Miami cases, you check those records and tell us the result. We never need guest data.
A worked example: the jet ski review for the wrong company
This is a made up example to show the steps. It is not a client case.
A jet ski rental at a busy marina gets a Spanish language Google review. It describes a yellow speedboat, a guide called Andrés and a refund that never came. The company rents only jet skis, has no Andrés on staff and finds no booking, deposit or waiver for the reviewer. Another operator at the marina runs yellow speedboats.
- The owner saves a dated screenshot and an English summary of the review.
- She checks bookings, waivers and the staff list and notes the result in three lines.
- She reports the review on Google as content that does not relate to an experience at her business.
- She replies in Spanish, politely saying the company has no record of the trip and does not rent speedboats.
- She does not name the other operator in public.
Google will make the call. The facts are clean, which is what good review removal Miami work aims for.
How long it takes
Google expects evaluation to take several days in a typical case. Yelp gives no timeline in its terms. For booking photos, Section 901.43 sets 10 calendar days from receipt of a valid written request. Review removal Miami timelines beyond that depend on the platform.
What to do if the platform says no
If review removal Miami efforts fail on Google, use the one appeal with clear facts. If a review is false and seriously damaging, a Florida lawyer can advise on the defamation route, including the notice under Section 770.01 and the two year limit. You can also report suspicious reviews to the FTC at ReportFraud.ftc.gov.
Review removal Miami and the rest of the US
For a comparison with another big market, see review removal in New York. For coordinated attacks, see fake review removal. To test one review now, use the instant review check.
How Removal Lab works
- Send the link. WhatsApp, email or the two field form. Two minutes, no long questionnaire.
- Free policy check. A specialist reads it against the platform rules and tells you honestly whether it qualifies.
- We build and file the case. The right policy, the right channel, the evidence attached. We handle the appeal too.
- Pay only when it is gone. No upfront payment on qualifying cases. If the platform says no, you owe nothing.
What we will never do
- Promise a removal. The platform decides, not us.
- Post fake reviews or pay anyone to delete a review.
- Pressure, threaten or try to identify a reviewer.
- Charge an upfront fee on a case that does not qualify.
Need review removal Miami businesses can trust?
Share the review link. We check it for free, in confidence.
Frequently asked questions
Can a Miami business delete a Google review?
No. Only Google can remove a review. A business can report one that breaks Google’s rules and Google decides.
Can a Florida mugshot site charge to remove a booking photo?
Florida Section 901.43 says a business that publishes booking photos may not ask for or accept payment to remove them. A written request by registered mail to its registered agent triggers free removal within 10 calendar days.
Are Spanish language reviews treated the same?
Yes. Platform rules apply in every language. We quote the exact words and add an English summary to the report.
Which Miami reviews qualify for removal?
Reviews about another operator, from people who never booked, from competitors or containing slurs or private details often qualify. Honest complaints about service or weather stay.
How long do I have to sue over a false review in Florida?
Florida Section 95.11 sets two years for libel or slander. Speak to a Florida lawyer, because Section 770.01 also requires written notice before some libel cases.
Does review removal Miami cost anything upfront?
No. Qualifying cases carry no upfront payment. You are charged only when the content is removed.
Sources: Florida Statutes 901.43, Florida Statutes 770.01, Florida Statutes 95.11, FTC guidance on the Consumer Review Fairness Act, FTC final rule on fake reviews, FTC guide to reporting suspicious reviews, Yelp Terms of Service, Google Maps prohibited and restricted content and Google Business Profile help on reviews. Removal Lab does not work for Google, Yelp or any mugshot site. Every decision is made by the platform.