Effective date: 24 September 2026
Last updated: 24 September 2026
These terms govern your use of removallab.com and any
services you engage Removal Lab INC. to perform. By submitting an enquiry or engaging us, you
agree to them. Please read them before you do.
Who we are
Removal Lab INC.
Canada: 100 King St W, Toronto, ON M5H 1H1
United States: 122 E 42nd St Ste 448, New York, NY 10168
Scott@removallab.com ·
operations@removallab.com
What we do
We assess online content and reviews, identify where that content breaches the published content
policies of the platform hosting it, and prepare and submit disputes through that platform’s
official reporting and appeal channels.
Our work is the preparation of evidence and the argument that accompanies it. The decision to
remove, retain or reinstate any piece of content rests entirely with the platform.
We are independent
Removal Lab INC. is not affiliated with, endorsed by, partnered with or employed by
Google or any other platform. We have no special access, no privileged relationship and no
ability to influence a platform’s decision beyond the strength of the case we submit. Any result we
achieve comes from documentation and correct use of a platform’s own published process.
The free assessment
Before any engagement we review your profile or the content in question at no charge and tell you
which items we believe have grounds for dispute and which do not. The assessment is an opinion based
on our reading of the relevant platform policies. It is not a promise of any outcome, and it creates
no obligation on either side.
What does not qualify
We only dispute content that we believe breaches a platform’s published policies. We do not
attempt to have content resolved because it is unflattering, because it is a low rating, or because
you disagree with it.
In particular, a genuine review written by a real customer describing their real
experience is not eligible, however damaging it is. If your content falls into that
category we will tell you at the assessment stage rather than take the work on.
What we will not do
We will not, under any circumstances and regardless of instruction:
- write, buy, sell or arrange fake or incentivised reviews;
- impersonate you, a reviewer, a platform or any other person;
- submit statements we know or believe to be false;
- attempt to circumvent, evade or manipulate a platform’s systems or enforcement; or
- access, or attempt to access, any account we are not authorised to use.
If a request would require any of the above, we will decline it and, where an engagement is
already under way, end it.
Fees and payment
Unless we agree otherwise in writing:
- there is no upfront cost and no retainer;
- you are invoiced only after the content in question is confirmed gone from the platform;
- each item is charged separately, at the rate quoted to you before work begins; and
- if an item is not resolved, you owe nothing for that item.
Confirmation means we can evidence that the content no longer appears on the platform. If content
is later reinstated by the platform through no act of ours, that is outside our control and does not
create a refund entitlement, though we will tell you and discuss the options.
No guarantee of outcome
We do not guarantee that any particular item will be resolved, or that it will be
resolved within any particular timeframe. Platforms apply their own policies, change those
policies, and reach their own conclusions. Timelines vary with the type of violation, the strength
of the evidence and the platform’s review volume. Any estimate we give is an estimate.
Your responsibilities
You agree that:
- the information you give us is accurate and complete;
- you own the business or profile in question, or are authorised to act for whoever does;
- you will not ask us to do anything listed under “What we will not do”; and
- you will tell us promptly if circumstances change in a way that affects a live case.
We rely on what you tell us. A case built on inaccurate information can fail, and can put your
own profile at risk with the platform.
Confidentiality
We treat your engagement, the content involved and the documents you provide as confidential, and
use them only to carry out the work. We do not publish or reference your case without your written
permission. How we handle personal information is set out in our
Privacy Policy.
Limitation of liability
To the fullest extent permitted by law, Removal Lab INC. is not liable for indirect,
incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated
savings, arising out of or in connection with these terms or our services.
Where liability cannot be excluded, our total liability in connection with an engagement is
limited to the total fees you have paid us for that engagement.
Nothing in these terms excludes or limits liability for fraud, for fraudulent
misrepresentation, or for anything else that cannot lawfully be excluded or limited.
Ending an engagement
Either of us may end an engagement at any time by written notice. Fees already earned under the
payment terms above remain payable. We may end an engagement immediately where continuing would
require us to act contrary to these terms, a platform’s policies or the law.
Changes to these terms
We may update these terms. The effective date above shows when they last changed. The terms that
apply to an engagement are those in force when that engagement began.
Contact
Removal Lab INC.
Canada: 100 King St W, Toronto, ON M5H 1H1
United States: 122 E 42nd St Ste 448, New York, NY 10168
Scott@removallab.com
operations@removallab.com